Tecnologia para a conversão do conhecimento

Knowledge Creation using Technology

A key enabler to the creation of all kinds of knowledge discussed above is technology.

The use of technology solutions for some elements of knowledge creation is not a recent phenomenon. Even before the availability of solutions such as Lotus Notes, which is the building block for many knowledge capture solutions today, intranets and networking technology were being used.

Collaboration and knowledge sharing solutions also arose from the development of on-line conferencing and forums. It is however important to realize that knowledge creation cannot be solely done using technology tools.

As was stated by Ackerman, in many respects the state of the art is such that many of the social aspects of work important in knowledge management cannot currently be addressed by technology. Ackerman refers to this situation as a “social technical gap.”

Decision support systems, executive information systems, data warehousing and mining systems and a host of other technologies have all been evaluated by Davenport & Prusak, and more recently Smith and Farquhar have discussed Artificial Intelligence, alluding to how all these solutions falls short in the process of knowledge creation.

Further, the different knowledge conversion processes, shown in Figure 5 below do not occur in isolation, are all equally important, simultaneous, and need common support.

The implementation of such a multi-dynamic approach to knowledge creation and management requires integrated IT systems & technologies. Some common examples of technologies used in each of these processes appear in Figure 5, and are then discussed in detail.

Figure 5: Technologies used in knowledge conversion processes.
(Source: Knowledge management technology, Marwick, A.D, IBM Systems Journal, Vol.40, No.4)

Extraído de Knowledge in Organizations Definition, Creation, and Harvesting
Smita Kothuri, May, 2002